Operations and process management :  principles and practice for s trategic impact / 
Nigel Slack ... [et al.]. 
 - Harlow, England ;   New York :  Prentice Hall/Financial Times,  2006. 
 - xxiii, 531 p. :  col. ill. ;  28 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0273684264 (hardback) 
<br/><br/><label>LCCN: </label>2005-052681 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Manufacturing processes.<br/>Process control.
<br/><br/><label>Dewey Class. No.: </label>658.5