TY  - BOOK
AU  - Otim, Moses.
TI  -  Change management competence, managerial competence, customer servic e and customer loyalty: the case of financial institutions in Toror o district 
U1  - 658.406  23
PY  - 2012///
CY  - Kampala
KW  - Organisational change
KW  -  Management
KW  - Microfinance
KW  - Uganda
KW  - Tororo District
N1  - Unpublished thesis (MBA) - Makerere University, 2012; Includes bibliographical references (p.40-42)
ER  -