Change management competence, managerial competence, customer servic e and customer loyalty : the case of financial institutions in Toror o district - Otim, Moses (Kampala, 2012)
Unpublished thesis (MBA) - Makerere University, 2012.
Includes bibliographical references (p.40-42).
Keywords: Organisational change -- Management; Microfinance -- Uganda -- Tororo District