Namatovu, Rosemary Ssenabulya. Organizational culture, employee emplowerment, organizational citize nship behaviour, service delivery and customer satisfaction in public e nterprise / by Rosemary Namatovu Ssenabulya. - Kampala, 2013. - x, 78 p. ; 30 cm. Unpublished thesis (MOP) - Makerere University, 2013. Includes bibliographical references (p.57-61). Subjects--Topical Terms: Organisational culture--Uganda.Public institutions-- Customer services--Uganda.Organizational behavior--Uganda.Employee empowerment--Uganda. Dewey Class. No.: 302.35