People skills - Thompson, Neil, 1955- (Basingstoke [England] ; New York : Palgrave Macmillan, 2009)
Self-awareness -- Time management -- Stress management -- Informatio n management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being real istic -- Valuing diversity -- Verbal communication -- Nonverbal communi cation -- Written communication -- Interviewing -- Influencing skills - - Leadership -- Handling feelings -- Handling conflict -- Multidiscipli nary working -- Anti-discriminatory practice -- Being systematic -- Ass essment -- Planning -- Decision making -- Managing risk -- Review and e valuation -- Ending -- Responding to trauma : promoting healing and rec overy -- Reflective practice.
Includes bibliographical references (p. 294-313) and index.
Keywords: Interpersonal relations; Interpersonal communication; Self-management (Psychology); Problem solving