TY  - BOOK
AU  - Frost, Peter J.
TI  -  Toxic emotions at work: how compassionate managers handle pain a nd conflict 
SN  - 1578512573 (alk. paper)
U1  - 658.314  22
PY  - 2007///
CY  - Boston
PB  - Harvard Business School Press
KW  - Conflict management
KW  - Job stress
KW  - Employees
KW  -  Counseling of
KW  - Executives
KW  -  Job stress
KW  - Stress management
KW  - Work
KW  - Psychological aspects
KW  - Psychology, Industrial
N1  - Includes bibliographical references (p. 227-239) and index
ER  -