TY  - BOOK
AU  - Carpenter, Susan L.,
AU  - Kennedy, W. J. D.,
TI  -  Managing public disputes: a practical guide for government, busi ness, and citizens' groups 
SN  - 0787957429 (pbk. : alk. paper)
U1  - 658.4053  21
PY  - 2001///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Conflict management
KW  - Problem solving
N1  - Includes bibliographical references (p. 279-283) and index
ER  -