TY  - BOOK
AU  - Thompson, Neil,
TI  -  People skills
SN  - 9780230221123 (alk. paper)
U1  - 158.2  22
PY  - 2009///
CY  - Basingstoke [England],  New York
PB  - Palgrave Macmillan
KW  - Interpersonal  relations
KW  - Interpersonal communication
KW  - Self-management (Psychology)
KW  - Problem solving
N1  - Includes bibliographical references (p. 294-313) and index; Self-awareness -- Time management -- Stress management -- Informatio n management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being real istic -- Valuing diversity -- Verbal communication -- Nonverbal communi cation -- Written communication -- Interviewing -- Influencing skills - - Leadership -- Handling feelings -- Handling conflict -- Multidiscipli nary working -- Anti-discriminatory practice -- Being systematic -- Ass essment -- Planning -- Decision making -- Managing risk -- Review and e valuation -- Ending -- Responding to trauma : promoting healing and rec overy -- Reflective practice
ER  -