Thompson, Neil,   1955- <br/><br/>
People skills / 
Neil Thompson. 
 - 3rd ed. 
 - Basingstoke [England] ;   New York :  Palgrave Macmillan,   2009 . 
 - xviii, 315 p. :  ill. ;   24 cm. 
<br/><br/>Includes bibliographical references (p. 294-313) and index. 
<br/><br/>Self-awareness -- Time management -- Stress management -- Informatio n management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being real istic -- Valuing diversity -- Verbal communication -- Nonverbal communi cation -- Written communication -- Interviewing -- Influencing skills - - Leadership -- Handling feelings -- Handling conflict -- Multidiscipli nary working -- Anti-discriminatory practice -- Being systematic -- Ass essment -- Planning -- Decision making -- Managing risk -- Review and e valuation -- Ending -- Responding to trauma : promoting healing and rec overy -- Reflective practice. 
<br/><br/><label>ISBN: </label>9780230221123 (alk. paper) 0230221122 (alk. paper) 
<br/><br/><label>LCCN: </label>2009-013613 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal  relations<br/>Interpersonal communication.<br/>Self-management (Psychology)<br/>Problem solving.
<br/><br/><label>Dewey Class. No.: </label>158.2