Occupational stress, commitment, organisational citizenship behaviou r, and customer service quality : a case study of Stanbic Bank - Okumu, Philip Oundo K.N. (Kampala, 2010)
Unpublished thesis (MBA) - Makerere University, 2010.
Includes bibliographical references (p. 48-51).
Keywords: Organizational behavior; Organizational commitment; Job stress; Customer services