TY  - BOOK
AU  - Aalst, Wil van der.
AU  - Hee, Kees Max van,
TI  -  Workflow management: models, methods, and systems 
SN  - 9780262720465
U1  - 658.5/1  21
PY  - 2002///
CY  - Cambridge, Mass.
PB  - MIT Press
KW  - Management information systems
KW  - Production management
KW  - Workflow
N1  - Includes bibliographical references (p. [359]-363) and index
ER  -