TY - BOOK AU - Thill, John V. AU - Bovee, Courtland L. TI - Excellence in business communication SN - 0130909475 U1 - 658.4/5 21 PY - 2005/// CY - Upper Saddle River, N.J. PB - Prentice Hall KW - Business communication KW - United States KW - Case studies N1 - Supplemented by a companion Web site; Includes bibliographical references and indexes ER -