TY  - BOOK
AU  - Whitlatch, Jo Bell.
TI  -  Evaluating reference services: a practical guide 
SN  - 0838907873 (alk. paper)
U1  - 025.5/2  21
PY  - 2000///
CY  - Chicago
PB  - American Library Association
KW  - Reference services (Libraries)
KW  -  Evaluation
N1  - Includes bibliographical references and index
ER  -