TY - BOOK AU - Gerson, Sharon J., AU - Gerson, Steven M., TI - Technical communication: process and product SN - 9780131363625 U1 - 808/.0666 22 PY - 2008/// CY - Upper Saddle River, N.J. PB - Prentice Hall KW - English language KW - Technical English KW - Rhetoric KW - Technical writing N1 - Includes bibliographical references (p. 623-627) and index ER -