TY - BOOK AU - Cross, Robert L., AU - Parker, Andrew, TI - The hidden power of social networks: understanding how work real ly gets done in organizations SN - 1591392705 U1 - 658 22 PY - 2004/// CY - Boston, Mass. PB - Harvard Business School Press KW - Business networks KW - Employees KW - Social networks N1 - Includes bibliographical references (p. 197-203) and index UR - http://www.loc.gov/catdir/toc/ecip049/200302143 6.html ER -