TY - BOOK AU - Hoyle, David. AU - Hoyle, David. TI - ISO 9000 quality systems handbook SN - 0750667850 U1 - 658.5/62 22 PY - 0000/// 20 06 CY - Oxford, [U.K.], Burlington, MA PB - Butterworth-Heinemann KW - Quality control KW - Total quality management KW - Standards ER -