TY  - BOOK
AU  - Cohen, Steven.
AU  - Brand, Ronald.
TI  - Total quality management in government: a practical guide for th e real world 
SN  - 1555425399
U1  - 350.0078 
PY  - 1993///
CY  - New York
PB  - Jossey-Bass Publishers
KW  - Public administration
KW  - Total quality management
N1  - Includes bibliographical references (p.217-221) and index
ER  -