Cohen, Steven. <br/><br/>
Total quality management in government :  a practical guide for th e real world / 
Steven Cohen, Ronald Brand. 
 - New York :  Jossey-Bass Publishers,  1993. 
 - xxii, 228 p. ;  24 cm. 
 - The Jossey-Bass public administration series. .
<br/><br/>Includes bibliographical references (p.217-221) and index. 
<br/><br/><label>ISBN: </label>1555425399 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public administration.<br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>350.0078