TY  - BOOK
AU  - Nankya, Mary Immaculate.
TI  -  The effectiveness of computerized reservation systems on  customer s ervice quality in the tourism industry: case study Entebbe Internat ional Airport 
PY  - 2007///
KW  -  Entebbe International Airport
KW  -  Customer services
KW  -  Uganda
KW  - Tourism
N1  - Dissertation (B.A. Tourism) - Makerere University, 2007; Includes bibliographical references (p.44-45)
ER  -