The effectiveness of computerized reservation systems on customer s ervice quality in the tourism industry : case study Entebbe Internat ional Airport - Nankya, Mary Immaculate (2007)
Dissertation (B.A. Tourism) - Makerere University, 2007.
Includes bibliographical references (p.44-45)
Keywords: Entebbe International Airport -- Customer services -- Uganda; Tourism -- Uganda -- Entebbe International Airport