TY  - BOOK
AU  - Kayita, Stellah
TI  - Organisational competences and customer satisfaction: case study of Holiday Express Hotel 
PY  - 2007///
KW  - Holiday Express Hotel
KW  -  Customer services
KW  - Hotels
N1  - Dissertation (B.A. Tourism) - Makerere University, 2007; Includes bibliographical references (p.23-25)
ER  -