Kayita, Stellah <br/><br/>
Organisational competences and customer satisfaction :  case study of Holiday Express Hotel / 
Stellah Kayita. 
 -  2007. 
 - vii, 33 p. :  ill. ;  30 cm. 
<br/><br/>Dissertation (B.A. Tourism) - Makerere University, 2007. 
<br/><br/>Includes bibliographical references (p.23-25) 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Holiday Express Hotel-- Customer services.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotels-- Customer services