TY  - BOOK
AU  - Nkabiddwa, Sarah.
TI  - Customer care creation and retention a key to clientale turn over in tourism industry
U1  - 338.4791 
PY  - 2007///
KW  - Tourism
KW  - Customer services
KW  -  Uganda
N1  - Dissertation (B.A. Tourism) - Makerere University, 2007; Includes bibliographical references (p. 41)
ER  -