TY  - BOOK
AU  - Wana, Hope Gloriah
TI  - Effective communication, ethics, perceived quality, perceived value & customer loyalty: the case of Stanbic Bank City Branch 
U1  - 381.149  22
PY  - 2009///
CY  - Kampala
KW  - Stanbic Bank
KW  - City branch
KW  -  Customer services
KW  - Customer loyalty
N1  - Unpublished thesis (M.Sc., Acc. & Fin.) - Makerere University , 2009; Includes bibliographical references (p.44-48)
ER  -