Wana, Hope Gloriah <br/><br/>
Effective communication, ethics, perceived quality, perceived value & customer loyalty :  the case of Stanbic Bank City Branch / 
Wana Hope Gloriah 
 - Kampala,  2009 
 - xii, 53 p. :  ill. ;  30 cm. 
<br/><br/>Unpublished thesis (M.Sc., Acc. & Fin.) - Makerere University , 2009 
<br/><br/>Includes bibliographical references (p.44-48) 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Stanbic Bank City branch -- Customer services.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty
<br/><br/><label>Dewey Class. No.: </label>381.149