TY - BOOK AU - Mol, Michael J. TI - Outsourcing: design, process and performance SN - 9780521864107 (hbk.) U1 - 658.4058 22 PY - 2007/// CY - Cambridge PB - Cambridge University Press KW - Contracting out KW - Case studies N1 - Includes bibliographical references (p. 193-209) and index ER -