TY  - BOOK
AU  - Bone, Diana.
TI  -  The business of listening: a practical guide to effective listen ing 
SN  - 1560522860
U1  - 302.2242 
PY  - 1994///
CY  - Menlo Park, Calif.,
PB  - Crisp Publications
KW  - Oral communication
KW  - Listening
N1  - On cover : "Improve personal productivity through better listening"
ER  -