TY  - BOOK
AU  - Stapenhurst, Tim
TI  -  The benchmarking book: a how-to- guide to best practice for mana gers and practitioners  
SN  - 9780750689052
U1  - 658.4013  22
PY  - 2009///
CY  - Amsterdam
PB  - Elsevier
KW  - Benchmarking (Management)
N1  - Includes bibliographical references and index
ER  -