Problem driven management : achieving improvement in operations t hrough knowledge management - Munoz-Seca, Beatriz, 1953-; Riverola, Josep, 1940- (Houndmills ; New York, N.Y. : Palgrave Macmillan, 2004)
Includes bibliographical references (p. 350-356) and index.
Keywords: Knowledge management; Organizational learning; Problem solving; Total quality management