TY - BOOK AU - Salinge, Hawah. TI - Service quality efficiency and retail performance of Development Fin ance Company of Uganda-Bank U1 - 332.1 21 PY - 2012/// CY - Kampala KW - Banks and banking KW - Uganda N1 - Unpublished thesis M.A. (Econ. Pol. & Plan.) - Makerere University, 2012; Includes bibliographical references (p. 53-58) ER -