Kisakye, Jonathan Relationship marketing, internal networks and customer retention in the insurance industry : a case study of First Insurance Company Ltd . / Jonan Kisakye. - 2007 - vii, 55 p. : ill. ; 30 cm. Unpublished thesis (MBA) - Makerere University, 2007 Includes bibliographical references (p.43-47) Subjects--Corporate Names: First Insurance Company Ltd.-- Customer services. Subjects--Topical Terms: Industrial life insurance. Dewey Class. No.: 368.362