TY  - BOOK
AU  - Nzutu, Justus.
TI  -  An assessment of customer care as a key to hospitality developmet: a case study of Kilimanjaro Kempinski hotel, Dar es salaam 
PY  - 2007///
KW  - Hospitality industry
KW  -  Customer services
KW  - Hotels
KW  - Kilimanjaro Kempinski Hotel
KW  -  Tanzania
KW  -  Dar es salaam
N1  - Unpublished dissertation (B.A., Tourism) - Makerere University; Includes bibliographical references (p. 35)
ER  -