TY  - BOOK
AU  - Bruton, Noel.
TI  - How to manage the I.T. helpdesk
SN  - 0750638117
U1  - 004.0688 
PY  - 1977///. repr. 1999
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Customer services
KW  - Management
KW  - Information technology
N1  - Includes bibliographical references (p.217) and index
ER  -