Bruton, Noel. <br/><br/>
How to manage the I.T. helpdesk / 
Noel Bruton. 
 - Oxford :  Butterworth-Heinemann,  1977. repr. 1999. 
 - xiv, 220 p. ;  25 cm. 
 - Computer weekly professional series. .
<br/><br/>Includes bibliographical references (p.217) and index. 
<br/><br/><label>ISBN: </label>0750638117 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Information technology--Management
<br/><br/><label>Dewey Class. No.: </label>004.0688