Stone, Douglas <br/><br/>
Difficult conversations:    how to discuss what matters most /  
Do uglas Stone, Bruce Patton, Sheila Heen 
 - London :    Penguin books ,    c1999 
 - xxi, 250 ;    20 cm 
<br/><br/><label>ISBN: </label>014027782X 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Conversation
<br/><br/><label>Dewey Class. No.: </label>177.2 STO