TY  - BOOK
AU  -  Shah,Anwar
TI  -  Public services delivery/ 
SN  -  0821361406
PY  - 2005///
CY  -  Washington : 
PB  -  World Bank, 
KW  -  Government productivity
KW  -  Evaluation
KW  -  Public administration
KW  -  Medical care
N1  -  Includes bibliographical references
ER  -