TY - BOOK AU - Shortell,Stephen M. AU - Kaluzny,Arnold D. TI - Health care management : : organization, design, and behavior / SN - 0766810720 U1 - 362.1068 HEA PY - 2000/// CY - Albany, N.Y. : PB - Delmar Publishers, KW - Health services administration N1 - Includes bibliographical references and indexes ER -