Bakundirane, Silver <br/><br/>
The effect of customer service on customer  retention in microfinanc e institutions :    a  case of Uganda Women Finance Trust /  
Bakundir ane Silver 
 - Kampala,    2005 
 - xi, 33p. :    ill. ;    30 cm. 
<br/><br/>Dissertation (B. Com., Ext.) - Makerere University, 2005 
<br/><br/>Includes bibliographical  references  (p.24) 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812