TY  - BOOK
AU  -  Kisembo,Robert
TI  -  Service quality and customer satisfaction  : :  a case study of bank of Baroda Uganda Limited. / 
U1  -  U 658.88 KIS 
PY  - 2005///
CY  -  Kampala, 
KW  -  Consumer satisfaction
N1  -  Dissertation (B. Com., Ext.) - Makerere University, 2005;  Includes bibliographical references (p.39)
ER  -