Kisembo, Robert <br/><br/>
Service quality and customer satisfaction  :    a case study of bank of Baroda Uganda Limited. /  
Kisembo Robert 
 - Kampala,    2005 
 - x, 47p :    ill. ;    30 cm. 
<br/><br/>Dissertation (B. Com., Ext.) - Makerere University, 2005 
<br/><br/>Includes bibliographical references (p.39) 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>U 658.88 KIS