Basheka, Benon

Organisational challenges in adapting total quality management : a case study of the academic registrar's department, Makerere Universit y / Benon Basheka. - Kampala : Makerere University, 2002. - ix, 143 p. : ill. ; 30 cm.

Thesis (M. A.; SSPM) -Makerere University, 2002.

Includes bibliographical references.


Total quality management in education.
Organisational effectiveness.
Management.

U 658.4013 BAS