Organisational challenges in adapting total quality management : a case study of the academic registrar's department, Makerere Universit y /
Benon Basheka.
- Kampala : Makerere University, 2002.
- ix, 143 p. : ill. ; 30 cm.
Thesis (M. A.; SSPM) -Makerere University, 2002.
Includes bibliographical references.
Total quality management in education. Organisational effectiveness. Management.