Ndawula, Stanley <br/><br/>
The effect of customer service  on customer satisfaction in banking industry :    a  case of Centenary Rural Development Bank /  
Ndawula Stanley 
 - Kampala,    2005 
 - x, 38 p. :    ill. ;    30 cm. 
<br/><br/>Dissertation  (B. Com., Ext.) - Makerere University, 2005 
<br/><br/>Includes bibliographical references  (p.34) 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Customer services -- Centenary Rural Development Bank<br/> Banks and banking
<br/><br/><label>Dewey Class. No.: </label>658.812