Ntale, Peter Dithan.

Relationship marketing, word of mouth communication and customer loy alty in the telecommunication industry of Uganda / by Ntale Peter Di than. - Kampala, 2012. - ix, 67 p. : ill. ; 30 cm.

Unpublished thesis (MSc. Marketing) - Makerere University, 2012.

Includes bibliographical references (p. 63-67).


Relationship marketing.
Customer loyalty

658.812