Ntale, Peter Dithan. Relationship marketing, word of mouth communication and customer loy alty in the telecommunication industry of Uganda / by Ntale Peter Di than. - Kampala, 2012. - ix, 67 p. : ill. ; 30 cm. Unpublished thesis (MSc. Marketing) - Makerere University, 2012. Includes bibliographical references (p. 63-67). Subjects--Topical Terms: Relationship marketing. Customer loyalty Dewey Class. No.: 658.812