TY  - BOOK
AU  -  Bakundirane,Silver
TI  -  The effect of customer service on customer  retention in microfinanc e institutions : :  a  case of Uganda Women Finance Trust / 
U1  -  658.812 
PY  - 2005///
CY  -  Kampala, 
KW  -  Customer services
N1  -  Dissertation (B. Com., Ext.) - Makerere University, 2005;  Includes bibliographical  references  (p.24)
ER  -