Gatiss, Gordon F. <br/><br/>
Total quality management :  a total quality approach / 
Gordon F . Gatiss. 
 - New York :  Cassell,  1996. 
 - xii, 158 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0304337951 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.4