Bagonza, Joy. Product attributes, interaction quality and client retention in micr ofinance institutions in Uganda / Joy Bagoza. - Kampala, 2005. - x, 52 p. : ill. ; 30 cm. Unpublished thesis (MBA) - Makerere University, 2005. Includes bibliographical references (p. 47-51). Subjects--Topical Terms: Microfinance -- Uganda. Banks and banking -- Uganda. Dewey Class. No.: 332.3