Bagonza, Joy.

Product attributes, interaction quality and client retention in micr ofinance institutions in Uganda / Joy Bagoza. - Kampala, 2005. - x, 52 p. : ill. ; 30 cm.

Unpublished thesis (MBA) - Makerere University, 2005.

Includes bibliographical references (p. 47-51).


Microfinance -- Uganda.
Banks and banking -- Uganda.

332.3