TY  - BOOK
ED  -  United Nations. 
TI  -  World public sector report 2003 : : e-government at the crossroads
SN  -  9211231507
PY  - 2003///
CY  -  New York : 
PB  -  United Nations, Dept. of Economic and Social Affairs, 
KW  -  Internet in public administration
N1  -  Includes bibliographical references (p. 237-243);  Also available online thought the UNPAN website
ER  -