World public sector report 2003 : e-government at the crossroads. E-government at the crossroads - New York : United Nations, Dept. of Economic and Social Affairs, 2003. - xi, 243 p. : col. ill. ; 28 cm. Includes bibliographical references (p. 237-243). ISBN: 9211231507 LCCN: 2004-299333 Subjects--Topical Terms: Internet in public administration.