Matovu, Augustine. Electronic banking adoption, service quality and customer satisfacti on in Mbarara retail bank / Augustine Matovu. - Kampala, 2014. - ix, 51 p. ; 30 cm. Unpublished thesis (MBI)- Makerere University, 2014 Includes bibliographical references. Subjects--Topical Terms: Banks and banking--Customer services--Uganda.Banks and banking--Automation. Dewey Class. No.: 332.17