Amandu, Yassin Is'haq <br/><br/>
Relational norms, switching barriers and customer retention in telep hone communication industry in Uganda  /    
Y. I. Amandu. 
 - Kampala,     2005. 
 - viii, 69 p.  ;    30 cm. 
<br/><br/>Thesis (M.Sc.Mktg ) - Makerere University, 2005. 
<br/><br/>Includes bibliography (p. 57-62). 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telecommunication--------
<br/><br/><label>Dewey Class. No.: </label>U 384 AMA